TMC Customer Services

TMC Customer Services

I always think that customer service tests a company more than its products actually lasting. If you have confidence in company then the product will always sell.

I have always been a fan of TMC and out of my 12 or so Aquarays I have had only 1 fail intermittently. I contacted TMC about this and they said to send it directly to them and they will investigate the fault with the unit.

I then made a call and they basically TMC said there was a small fault and would send me a new unit out. No questions or issues, which has made me think even more about TMC as a company as I believe that customer service is something most companys lack.

I would have no issue spending a lot of money on TMC products because you know if something ever went wrong you will get the backing from the manufacture.

This entry was posted on Tuesday, June 15th, 2010 at 2:58 pm and is filed under Bespoke Aquarium. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.